Regulations of the online store
Salonlines online store, available at https://salonlines.co, is managed by Salonlines Beauty Ltd., entered into the Register at Companies House, Cardiff, company number 13609673.
These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules for using the Online Store as well as the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store.
Consumer - a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity. Customer - any entity making purchases through the Store. Seller - final entity receiving payments and providing goods to the customer.
Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, the separate law of which grants legal capacity, performing on its own behalf an economic activity that uses the Store.
Store - an online store at the internet address https://salonlines.co
Distance contract - contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
Regulations - these Store regulations.
Order - the Customer's declaration of will submitted via the Order Form and aimed directly at concluding the Product Sales Agreement or Products with the Seller.
Account - customer account in the Store, it contains data provided by the customer and information about orders placed by him in the store.
Registration form - a form available in the Store that allows you to create an Account.
Order form - an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment.
Cart - an element of the Store's software, in which the Products selected for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
Product - a movable item / service available in the Store which is the subject of the Sales Agreement between the Customer and the Seller.
Sales Agreement - a Product sales contract concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means - according to the Product features - a contract for the provision of services and a contract for specific work.
Contact with the Store
Salonlines Beauty Ltd.: 148 Ibsley Gardens, SW15 4NG, London
Contact e-mail address: firstname.lastname@example.org
Contact telephone number: +44 20 457 70 733
Seller's bank account number:
UK sort code
The Customer may communicate with the Salonlines online store using the addresses and telephone numbers provided in this paragraph.
The customer may communicate by phone with the Salonlines online store between 8:00 am and 9:00 pm.
To use the Store, including viewing the Store's assortment and placing orders for Products, you must be sure you have:
device with access to the Internet,
an active e-mail account (e-mail),
The Seller, to the fullest extent permitted by law, is not responsible for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unlawful actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
Viewing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the Order to be completed without creating an Account.
The prices given in the Store are given in GBP and are final prices.
The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transport, delivery and postal services), about which the Customer is informed on the Store's website when placing the Order, including when expressing will to be bound by the Sales Agreement.
In the case of an Agreement including subscription or provision of services for an indefinite period, the final (final) price is the total price including all payments for the settlement period.
When the nature of the subject of the Agreement does not allow, judging reasonably, to calculate the final (final) price in advance, information on the manner in which the price will be calculated, as well as charges for transport, delivery, postal services and other costs, will be provided in the Store in the Product description.
Creating an Account in the Store
To set up an Account in the Store, you must complete the Registration Form. Creating an Account in the Store is free.
Logging in to the Account is done by entering the login and password set in the Registration Form.
The Customer may at any time, without giving a reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.
Rules for placing an Order
In order to place an Order:
log in to the Store (optional);
select the Product that is the subject of the Order, and then click the "Add to Cart" button (or equivalent);
log in or use the option of placing an Order without registration;
if the option of placing an Order without registration has been chosen - fill in the Order Form by entering the details of the Order recipient and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice details, if different from the recipient's details,
click the "Order and pay" button / click the "Order and pay" button.
choose one of the available payment methods and, depending on the method of payment, pay for the order within a specified period, subject to § 8 point 3.
Delivery and payment methods offered:
The Customer may use the following methods of delivery of the ordered Product:
Delivery takes place 7 days a week. Standard delivery time 2-7 business days. Free delivery within England and Wales - for other regions please contact us for quotation. Delivery to Scotland requires transport price supplement. Delivery to Northern Ireland requires transport price supplement. Please contact our advisors.
Free delivery is only available with initial product shipment. In case of return, return postage costs shall be covered by Customer. The return delivery cost will be calculated by Salonlines advisors.
Reporting a transport damage can only take place on the basis of a damage report written down in the presence of the courier upon delivery. Complaints about product damage will not be accepted in the absence of delivery of the above-mentioned document.
The customer can use the following payment methods:
payment over the phone via credit/debit card
payment via credit/debit card
payment by bank transfer to the Seller's account
payment via PayPal
payment via credit/debit card (Visa/MasterCard)
Returns will be sent to the bank account number provided by the Customer or via PayPal account.
Execution of the sales contract
The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's declaration of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
If the customer chooses:
- payment by bank transfer or payment by credit card, the Customer is obliged to make the payment within 3 calendar days from the date of the Sale Agreement - otherwise the order will be cancelled.
The Product will be shipped by the Seller within the time specified in its description (subject to paragraph 5 of this paragraph), in the manner chosen by the Customer when placing the Order.
In case of ordering Products with different delivery times, the delivery date is the longest given date.
If the customer chooses the method of payment by bank transfer or card payment, the order processing time is counted from the date of crediting the Seller's bank account or settlement account.
In the case of ordering Products with different delivery times, the Customer has the option to request delivery of the Products in parts or to deliver all Products after completing the entire order.
The start of the period for delivery of the Product to the Customer is counted as follows:
- If the Customer chooses the method of payment by bank transfer or card payment - from the date of crediting the Seller's bank account.
The beginning of the Product's readiness for collection by the Customer is counted as follows:
- If the Customer chooses the method of payment by bank transfer or card payment - from the date of crediting the Seller's bank account.
Product delivery takes place within European Union and United Kingdom (including Scotland and Northern Ireland).
The delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Product delivery costs (including charges for transport, delivery and postal services) are indicated to the Customer on the Online Store's website in the "Delivery costs" tab and when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.
The right to withdraw from the contract
The consumer may, within 14 days, withdraw from the Sales Agreement without giving any reason, returning a fully-fledged, unused product in its original packaging to the address indicated by Salonlines advisors.
The running of the period specified in paragraph 1 begins with the delivery of the Product to the Consumer or a person designated by him other than the carrier.
In the case of an Agreement that includes many Products that are delivered separately, in batches or in parts, the date specified in paragraph 1 runs from the delivery of the last item, batch or part.
In the case of an Agreement that consists in the regular delivery of Products for a specified period (subscription), the date specified in paragraph 1 runs from taking possession of the first thing.
The consumer may withdraw from the Agreement by submitting to the Seller a declaration of withdrawal from the Agreement. To meet the deadline for withdrawing from the Agreement, it is sufficient for the Consumer to send a statement before the expiry of this period.
The statement may be sent by traditional mail, fax or by e-mail by sending the statement to the Seller's e-mail address or by submitting the statement on the Seller's website - the Seller's contact details are specified in § 3.
If the Consumer sends the declaration by e-mail, the Seller shall immediately send the Consumer a confirmation of receipt of the declaration of withdrawal from the Agreement to the e-mail address provided by the Consumer.
Consequences of withdrawal from the Agreement:
In the event of withdrawal from a Distance Agreement, the Agreement shall be deemed not to have been concluded.
In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, not later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Agreement, all payments made by him, excluding transport costs.
The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for him.
The Seller may withhold the reimbursement until the Product is received back or until proof of its return is provided to him, whichever occurs first.
The consumer should send the Product back to the Seller's address provided in these Regulations immediately, no later than 14 days from the day on which he informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer sends the Product back within 14 days.
The consumer bears the direct costs of returning the Product.
In the event that, due to the nature of the Product, it cannot be sent back by regular mail, information about this, as well as about the costs of returning the Product, will be included in the Product description in the Store.
The right to withdraw from a distance contract is not entitled to the Consumer in relation to the Agreement:
- in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs,
- in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,
- in which the subject of the service is an item that deteriorates quickly or has a short shelf life,
- for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has fulfilled the service, he will lose the right to withdraw from the Agreement,
- in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the Agreement,
- in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things,
- in which the subject of the service are alcoholic beverages, the price of which was agreed upon conclusion of the sales contract, and the delivery of which may take place only after 30 days and the value of which depends on fluctuations on the market, over which the Seller has no control,
- in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery,
- for the delivery of newspapers, periodicals or magazines, with the exception of a subscription contract,
- for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the Consumer's express consent before the deadline to withdraw from the contract and after informing the Seller about the loss of the right to withdraw from the Contract,
Complaint and warranty
The Sales Agreement covers new Products.
In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions regarding the warranty in the Civil Code. If the Client is an Entrepreneur, the parties exclude liability under the warranty.
Complaints should be submitted in writing or electronically to the addresses of the Seller provided in these Regulations.
It is recommended to include in the complaint, inter alia, a brief description of the defect, the circumstances (including the date) of its occurrence, the details of the customer submitting the complaint, and the customer's request in connection with the defect of the goods
The Seller will respond to the complaint immediately, and if the Customer is a Consumer - no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint within 14 days, it is considered that the Customer's request was considered justified
Goods returned as part of the complaint procedure should be sent to the address given in § 3 of these Regulations.
If a guarantee has been granted for the Product, information about it, as well as its content, will be included in the description of the Product in the Store.
Out-of-court ways of dealing with complaints and redress
Personal data in the Online Store
The administrator of personal data of Customers collected via the Online Store is the Seller.
Customers' personal data collected by the administrator via the Online Store is collected in order to implement the Sales Agreement, as well as for marketing purposes.
The recipients of the personal data of the Customers of the Online Store may be: in the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer's collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator. In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the Customer's collected personal data to the selected entity servicing the above payments in the Online Store.
The customer has the right to access their data and correct them.
Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this contract.
Agreements concluded through the Online Store are concluded in English.
The Seller reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in payment and delivery methods - to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance.